no, really

I mean, they can’t be an inherited monopoly without some underhanded crap.

I’ve had FIOS at home for a couple years… pretty much as soon as it was available. I figured – if the choice were between Verizon and Cablevision, I’d pick the one that had the better service. Not exactly the lesser of two evils, but at least I get something out of the deal.

So now (long story I’ll elaborate later) I’m moving. While going through and canceling all the utilities, I get to Verizon and can’t figure out for the life of me how to do it. I look through every page of “My Account” online. Plenty of docs on how to switch to another service, complete with contact numbers and practically home telephone numbers of cancellation agents. But not a peep about how to cancel Verizon.

Then I go to their “email us a question” section. After filling in a few bits of information and getting thoroughly frustrated by how the form keeps reloading, I notice a message that this form will send me an automated response, and that I won’t ever hear from a human.

This blows. I’m terrified to know what’s going to happen when I call on the phone. The old AOL “we’re not going to let you cancel, even if you move to Nairobi” method?

What sucks is that I’m considering yelling at AT&T for the service crap I’ve had lately so they let me out of the contract, and who can I go with that’s any better? Verizon. Just pray I never have any troubles with them…